Service Complaint

Service Complaint

I submitted my claim in July and provided all the required documentation. I was advised that the claim had been sent to the underwriters and that I should allow 14 working days for the process. It is now August, and I am still waiting for an outcome.

What makes this even more disappointing is that I have never missed a payment. I have consistently paid for this service with the expectation that, when I eventually needed to make a claim, the process would be smooth and I would receive the assistance I had been paying for.

Instead, I have been sent from pillar to post, with no clear resolution or proper communication regarding the progress of my claim. This has been an extremely frustrating and disappointing experience.

I expected much better service, especially as a paying customer who has always kept up with their payments. Unfortunately, based on my experience, I would not recommend this service provider to others.