Poor service of Telkom insurance

I lost a phone and sent out a claim. When I do a follow up the following day I was informed my claim was not logged.I asked for the reason I was told the IMEI number doesn’t match, but the call I sent a picture of the phone’s box. The call centre agent sent an email stating that the number doesn’t match. When call for a follow up, then they say it matches but they will only load it the following day. I phoned on the following day, that’s when they load it. They then said my claim has been under review for 7 days now. I will never buy a phone under Telkom again. They’re equivalent to Home Affairs. The service is very poor, if you don’t call million times your claim will not be attended to. On top of that my profile was registered with a person I don’t even know.