Poor Service and the worst calims process.

Avery bad claim and cancellation process with this insurer. My phone was ****** on the 14.02.2025. My claim was submitted on the 17.04.2025 due to delays with poor service at Telkom. The claim was only approved on the 05.03.2025 and required an excess of R2250 which was paid on the same day. However, after payment was made, there was still no response from anyone, all calls made to them resulted in frustration as no one could provide answers. They do not offer phones within the insured band and offer devices from a list that you are forced to accept even if the device is of a lower value. Eventually the device was delivered on the 20.03.2025. I was also advised the excess is calculated at 15% of the replacement value after they requested the excess of R2250. The requested cancellation on the 31.05.2025 on whatsapp and was advise I will be contacted within 7 days and no call was received. Instead I was informed they tried calling on the 04.06.2025 and yet there were no missed calls on my phone, the insurance was cancelled on the 13.06.2025, a full 2 weeks later.

Do not insure your device with the insurer, they do not value customers and have poor communication and an outdated claims process.