NOT HAPPY WITH WORLDWIDE - TELKOM INSURANCE ADMIN

so i lost my phone (theft) on the 12 July, 13 July went to telkom store to do swim swap only to be advised by the lady at the store that "telkom has new admin for insurance and their service is very poor and they take long to claim the phones, the waste case scenario is waiting for 3 months to get your phone" I was shocked and I took it lightly as I never encountered any problems with Telkom

16th July i sent all the documents that WWAS needs. Mind you i cannot access emails, 18th am like let me call them. Spoke to a lady and she says my claim was rejected because they don't have a phone that I am claiming for, so I had to explain myself & resend an email with documents.

fast forward today the 23 July no feedback. I gave them a call again and spoke to Xebo who said there are outstanding documents, call dropped and had to call again and spoke to Disebo this time who said my claim is in process... * I will keep updating you* but WHAT AM GETTING IS, THAT LADY AT TELKOM STORE WAS NOT LYING & WITH ALL THE REVIEWS ON HELLOPETER IT MAKES SENSE NOW... IF YOU TAKE A PHONE WITH TELKOM PLEASE THINK TWICE WITH THEIR INSURANCE (WWAS)