Insurance claim

I have a device insurance with Telkom which is administered by WWAS and thier service is pathetic, I sent a claim on the 21st of May with all information included and it took than endless call backs from me to process my claim, I paid my axcess fee sent pop after few days I was told my device is out of stock an I was offered a divice that is way lower n less than my insured divice. I told them I don't want this device rather wait for availability.

They never responded to my email I had to call again nnthat when I given another offer which I then accepted because it was wat they had available at that time. I was told to make an extra R300 payment which I did and sent pop immediately. The following day which was on the 5th of June I received feedback stating payment has been received and processing time is 48 hours, from there no one has contacted me. I called in today only to be told to wait 7-14 working days because they have only sent in an order today. My question is what availability they were referring to if that is the case and why now must I wait for another two weeks if payment was made a week ago, so in other words a device claim to be processed takes a month. I am so disappointed and frustrated.