Incorrect access fee

Dear Worldwide Advisory Team,

I am writing to formally lodge a complaint regarding the ongoing issue with my access fee, as per reference number ***.

Initially, I was informed that my access fee was R3000. I disputed this amount for several months, consistently raising concerns about its accuracy. After engaging with multiple Worldwide Advisory representatives, I eventually received written confirmation stating that the correct access fee was in fact R2000.

To my dismay, upon contacting your offices again today, I was told that this was a mistake and that I am now expected to pay R3000 after all. This inconsistency is unacceptable. It is unreasonable and unfair to expect me to bear the cost of internal errors or miscommunication within your team, especially when your staff are supposedly acting under your supervision and in accordance with company policies.

Your most recent written communication clearly indicated that the amount had been corrected. As such, I do not accept this reversal, and I fail to see why I should now be penalized an additional R1000 due to your organisation's negligence.

I request a formal review of this matter and a written explanation justifying why I should be held financially accountable for Worldwide Advisory error. Furthermore, I insist that Worldwide Advisory honours the R2000 access fee as previously confirmed in writing.

I await your urgent response and resolution of this issue.