Incompetence and Dissatisfaction!

Extremely Distraught! I am a loyal customer that has phoned to claim for my device that I booked in a month ago for repairs!

3 people on three seperate occassions at Csurance informed me that my phone has been loaded under the incorrect IME #No, they further go on to assure me that its fixed I must call back in 24 hours for my access fee, when I do call back I get told the exact same story again and again after first being put on hold for about 20 minutes each time!

The names of these employees are as follows in ascending order from when I made my first call - (1st) Thabang, Then (2nd) Lesego and Lastly Nona Mthikani. The level of incompetence received from this service is completely dissatisfying to say the least!