Faulty replacement

The worst company ever, I submitted a claim, 2 weeks later it was approved on the 3rd week I received a “new” device, when I charge it, immediately it said liquid detected. I emailed them and they ignore me. I requested a replacement invoice and they say they can’t provide me with it.. 34 months of paying with two premium increases this is the service you get. You literally have to beg them for everything. 34 months of paying insurance to get a damaged replacement device.