Extremely poor service and empty promises from Worldwide Advisory Services (WWAS)

I claimed for a lost device through Telkom insurance in June 24. They replaced the phone after paying the excess fee of R1125.00. I reported the phone for malfunction within 30 days and was told the phone will be replaced.

They later changed the story to say it will be repaired and i should pay excess of R3375 to have the phone fixed.

This is very dissapointing. two months after my phone is lost, still dont have the phone but the isurance premium is always paid on time