Disgusting service from Worldwide Advisory Services used by Telkom for insurance claims

Insurance company used by Telkom for my Samsung phone repair claim. I handed in my phone for repair at Telkom on 6 December 2024. On 6 January 2025 I called to enquire about the repair. I was told the device was not logged as an insurance claim. After a month the device has not been repaired and I did not receive any communication. Since then the device has been returned to Telkom without being repaired and I have been phoning this Worldwide Advisory Services almost every day. Every time I speak to a different consultant. I spoke to a Jade on 10 January, she promised she will have the device collected at Telkom branch. I then spoke to a Thandi 14 January to let her know the device has still not been collected. She promised me the device will be collected that day still. Today is 20 January 2025 and still the device has not been collected. Disgusting service