DISGUSTING CUSTOMER SERVICES

The Worldwide Advisory Services Insurance Process is the utmost worst that I have come across. Due to this I will ensure that my new contracts are NOT WITH CELL C. Their TAT for the new device after theft is 21 to 30 days due to the type of phone - I have been waiting for 2 MONTHS! Now I need to wait another week? This was all due to a mistake that they made! They needed more information from me and sent an email to the branch (Blue Route Mall) that I reported it to and neither the branch, Cell C nor World Wide Advisory Services decided to notify me. I had to call numerous times to find out what was happening. Also, their agents are horrible, the one Nompiliso did not like that I was upset (yet I was cool on the phone) so she decided to cut the call in my ear and sabotage the delivery of my new device. I had to call back and re-arrange. Spoke to managers and TLs to no avail. DISGUSTING treatment of a customer that has had a contract with Cell C for over 15 years.