Disappointed with Worldwide Advisory Services

I am so frustrated and disappointed with the service I have received from Worldwide Advisory Services. The constant follow-ups are ridiculous; I have had to call and follow up every day regarding my lost phone. It has been nearly two weeks since I lost my phone, and despite my daily calls, I am still being told that I need to wait another 3 to 4 days for a replacement device to be sent to me why can't I go to the nearest store if that is the case?

Does Worldwide Advisory Services not understand that we rely on our phones for work and communication? Previously, when Telkom used AdminPlus, I would receive a replacement device within 24 hours of paying the access fee. I do not understand why I should have to wait so long now, especially since I have already paid the access fee and I pay my monthly premiums on time.

Now I need to take out money from my own pocket to buy another phone, as I cannot afford to be without a phone for such an extended period. I am extremely disappointed with the service I have received and feel that I am not being treated fairly. It feels as though I am waiting for a free service, despite having paid for insurance.

Why should I wait for so long and yet I have paid the excess fee? I am really not happy with their service they really don't care about their customers