Cancelled MY POLICY DURING APPROVED CLAIM

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I would like this policy re-instated and would like a full breakdown of what costs I must pay.

You guys told me to pay the access then the replacement device will be delivered I did as you requested sent proof of payment and then you guys are silent no feedback.

Today when I log a complaint against HOLLARD Insurance your agent calls me asks for additional money and can’t tell me what the additional costs are for.

I need this issue and replacement phone delivered it’s been going on since July 2026 and still the back and fourth with no progress.

The Cell C Rosebank contact person says you guys stated that the policy has been cancelled IM SAYING RE-INSTATE THIS POLICY AND DELIVER MY REPLACEMENT DEVICE!!!