BAD SERVICE NO CONSISTENCY, NO ENOUGH INFORAMTION_ DISAPOINTED

I submitted a claim on the 7th and it was processed on the 15th Oct 2024 they sent an excess fee amount to be paid, and the excess fee was paid on the 16th Oct 2024. An email was sent on the 18th Oct saying that the PO has been processed but till today I have not received a waybill number to track my device. I called the call center line and spoke to service consultants but had no luck they are saying different STORIES and the waybill received afterward is not activated on the system. POOR SERVICE I REGRET TAKING INSURANCE WITH TELKOM OR TAKING THEIR CONTRACT