Bad Cellphone Insurance Claim - WWAS

WWAS is the worst insurance company I've every dealt with. I purchased my cellphone via Telkom in St George's Building, 12 Adderley Street, Cape Town. I've never had any issues with the service of the store until my recent encounter. I booked my cellphone via the store on 6 May 2024. I called every week for feedback as nobody every called me and I was constantly dismissed with "they claim is being attended to". After several calls finally 11 June 2024 I called and I was given the access fee of R500 which I paid immediately. I also called back after sending the PoP as requested and it was confirmed they received the PoP. On Thursday, 13 June 2024 I called and was told the technician is busy with my phone. On Friday, 14 June 2024 I called and was told the technician is busy with my phone. On Tuesday, 18 June 2024 (today) I called and was told the technician is busy with my phone. I asked the consultant to please give me an exact date as to when I can expect to receive my phone and he was going to call me back after following up. I'm still waiting for feedback. I will never recommend WWAS to anyone. I wish I could have rated them less.