Bad Service

I am extremely disappointed by the service I am getting from this company, made my claim 2 months back already paid them every cent they wanted now when it's their time to show me loyalty non of that is happening I have never seen or rather worked with such a company it's the worst I lost my phone 2 months back I have to be the one making follow ups on them and also Mtn got me this insurance company now when I have to claim I'm on my own, I spoke to Jabulile Gonkolo she offered me a Samsung phone ohk I responded I will take it then again she told me the phone is no longer available, bare in mind I had an IPhone 7 which was the phone I was paying insurance for for all this months, so now they offered me Huawei I declined that offer then she told me she will tell management that I'm not interested in Hawaii and she will get back to me 2 days later I called in my self I spoke to Mamello she told me an email was sent to management so I'll get feedback soon now my Question is how long is soon I have waited for almost 2 months paid them the fee they required now it's a struggle for them to get me a phone, it's unfair how they operate very unfair and they don't show any empathy at all.