1 reviews | Active since Feb 2015
Over 10 wks to wait for rep on 3 mnth old watch !!
My husband purchased a Timberland watch from WTM in Jan 2015.<br> <br> The first time we encountered problems was when the watch stopped working after not even a month and my husband returned the watch, WTM advised that they have to send the watch to Timberland as they have to change the battery. <br> <br> The second time the watch stopped working was 07 April 2015, luckily the watch is still under gaurentee and we returned the watch once again. After 4 weeks they advise us today that it will take a further 6-8 weeks as they have to order the parts from America. This will be between 10 -12 weeks before we receive the watch and all that the Manager at WTM tells my husband is that \they are only the agents"and can't do anything about it.<br> <br> If we had known before the purchase that we can't keep WTM liable if anything goes wrong with a watch we would never have bought the watch! Besides that it is completely unacceptable for a watch that cost over R2 000 to just stop working after 3 months we have no leg to stand on"
