WSB account on hold

On the 12th of June 2023, Monday I attempted to withdraw from my account via ewallet. I was then sent an email saying that my account has been put on hold and was subject to an internal audit which takes about 72hrs. For some reason my withdrawal was reversed.

Since then I have been unable to access my account. I have submitted my FICA documents and was approved and I have previously withdrawn. It has now been 5 days and I am still unable to access my account, with no communication from WSB. I am growing frustrated as I need to access my funds and continue with my betting. It leaves one with no choice but to question WSB customer service. As a customer I'm highly disappointed with the service I'm getting.