Worst customer service

I submitted a withdrawal on Monday. It's been 3 days, they are coming up with all sorts for excuses. They don't want to process the withdrawal without a verification call, which they are not interested in doing. Messages sent to them on Facebook, their website or whatsapp either get ignored or they reply when they feel like. Wsb used to have better customer service & assistance, it's horrid now! I rather stick with Betway