Wont Credited WINNINGS removed in Error

Worst exsperience (WSB) Poor system defects online betting facility resulted, WINNINGS in excess of R300 dissapeared to ZERO balance 01/08, exact same error occurred in December 2022 which wss rectified but subject to all efforts with various departments they unable to clarity reason & raised suspicion on misconduct of business practice to communicate with any reply to date. Busy to enquire whether the GAMBLING BOARD has mandate to intervene on the matter & update findings on how further pursue issue for other who RESIGISTERED with WSB that feel victem to their SCAN