They do not value their long standing and loyal patrons

I have been with WSB since 2017 and the service has gradually declined. I have had countless issues and very seldom are they resolved, and always accompanied by programmed and robotic responses, probably read from a script. The client is hardly ever right and they never take accountability or responsibility for anything whatsoever. There is never priority placed on complaints and I find myself having to urge and push for answers, explanations and feedback. They simply do not value there long standing patrons/punters and will surely lose my support unless a drastic change of attitude and new systems are put in place. At this point I am a very unhappy individual who is strongly looking to return to one of my previous bookmakers, who were far more accommodating in so many ways. Fed up!