Payouts not honoured

R6500 was witdrawed from my WSB account on the 16th Dec which i have still not received. Payments do not take longer than 5 working days, its almost a month and i still have not receive any payment even after making several attempts from WSB, i even send them a statement from my FNB credit card dated as far as 19th Nov 2015 up to the 4th January 2016. i explained to the consultant that my credit card was reported lost on the 11th Dec 2015 and i ordered a new one on the 27th Dec 2015 and collected the new card with the new card number on the 29th Dec 2015 and this could be the problem as FNB said that if the funds were paid out on the 16th Dec 2015, it would not of gone into my account, i explained this on a mail tonight and was told that WSB cannot further assist me as they got confirmation that ABSA ( their merchant confirmed the money was paidout, i invested a huge amount of money over a period and to be treated in this manner is unfair, WSB has no customer care cause nobody is willing to take a closer look into my issue and resolve it. i will never use WSB to wager anymore and will never recommend them to anybody, they good to take your money but cannot honor payout