Horrible service

So I am shocked beyond measure. So i did a withdrawal today at WSB , I chose a different bank for the withdrawal, so I then tried to contact them to see if I need to upload a new bank statement. Guess what they tell me, my bank details and my surname on the WSB account do not correspond. They tell me the bank details show Shamane instead of Shamase. Now I am lost because why don't they just ask for my bank statement and have proof. I don't know whose banking details are Shamane. My bank has my proper surname. Honestly I feel this is a way to avoid paying me my winnings. I have been using the same bank fine with other sites and getting paid without hassles. Now I feel I am dealing with ****** . Also I spoke to a Lerato T who transferred me to someone who just cut me off. I am not impressed.