Dishonourable Practice from WSB

Acc no. 45122 - For over a decade, I have received a birthday voucher on my birthday — a gesture I genuinely appreciated and looked forward to. I did not receive one this year and when I questioned this, I was advised that they moved to a new system and vouchers are allocated according to “tier” status unlike previously when every account qualified. They go on to say they will match a deposit of up to R2000-00 on my birthday. This is a gimmick to fleece the unsuspecting punter. Now, they have introduced a “tier” requirement to qualify for this bonus, followed by the suggestion that clients deposit funds to receive a matching birthday amount, and finally the added complexity of converting “coins.” This approach is unnecessarily complicated and frankly insulting to loyal customers. Clients want simplicity when betting. It seems that WSB is only interested in what's on the collection plate with total disregard to your customers. In a highly competitive industry where operators are plentiful, disregarding your customers is short-sighted. As the saying goes: without customers, you don’t have a business. Every response I received from WSB was about spending more money to reach a “tier” or deposit money to get the bonus. Not once have they addressed my question as to why they changed. Do better WSB. PS. I still received a birthday bonus from Hollywood Bets with no string attached.