Complaints department non existent - absolutely horrible, horrible customer service

They have the WORST SERVICE in the industry. They just decide to ignore their customers, even the complaints department does. They lie, and do not properly fact check before responding. They don't answer their calls, don't accept any chats, so they're NOT available 24/7. What's bothersome is their level of service, even at complaints level. It's appalling. With this weekends situation, they've been holding onto my withdrawal for more than 48hours, and everytime someone finally decides to respond, they have a whole different excuse.. then the lie about your withdrawal being prioritized. How do you prioritize someone for 3days, but still nothing happens? If you can stay away from WSB, absolutely do because they are the definition of horrible customer service and it doesn't seem like they have a TCF policy, so they will do as they please with you. When they finally sorted the withdrawal audit, they suddenly had a problem with bank details that I've submitted long ago, and even after sending them the requested documents, they just went silent and ignoring me all over again