BAD SERVICE WSB

I have had an account with WSB since 2017.I did not play with them all the time as I had another bookmakers account on the 28 January I made a withdrawal and it was reversed due to the 5 x bonus deposit rule which I accepted on the 29 January I played the 5 x Bonus rule and made my withdrawal. I was later notified that my account was on hold and being audited and the hold will be released in 24 hours which did happen and I recieved and email stating the audit was completed and payment will be prioritized and the explanation for the hold was totally the fault of WSB as the Max winning rules were not comp**** with by the agent. They correspondent than said it was OK for me to do the withdrawal as all the checks were completed and funds will be paid.On the 31 January I chatted to another agent and he told me the audit was incomplete so I waited on the chat until the agent contacted the audit department and confirmed the audit was complete and will be forwarded to the withdrawal department for release of payment. On the 31 January I spoke to another agent on the chat and he confirmed funds will be released I went into my account to check if the withdrawal was complete and it was not so I waited. Later in the day the withdrawal was approved on the system of which I was happy as I can realy trust Wsb. Towards the evening I recieved an email stating that there was a security check that needed to be conducted and the account was put on hold again and funds reversed again. I have since than been requested to send personal bankstatements, interviewed telephonicaly and I have sent so many emails and they have not given me any joy with regards to my payment even after explaining my current situation. This is no customer service and I feel that I am treated unfairly.I had even obtained the directors email address as well as the Marketing Managers email address and sent them emails with no joy. PLEASE PAY THE FUNDS THAT I HAVE DEPOSITED AND WON.