1 reviews | Active since Dec 2016

31 Dec 2016, 14:12

terrible service just evading the answers

<p>i phone in 4 times . was promised to be called back by Jhb branch, about a eta. notinhing. its been almost two weeks to deliver. from jhb. to richard bay.</p> <p>parcel was first sent to the wrong town.. bloemfontein.. where is is crealy richards bay as was stated by the lady. when i phoned in.. and then she tried to evade telling me that it was sent to the wrong place. was then shipped back to jhb then to durbs.. or so they say.. but when i phoned the next day to track the parcel.. she could not even tell me where the pracel is. i mean FTW your a courier company.. and you cant tell me where my parcel is..</p> <p> </p> <p>any way the aldy then promised me that she would find it. call me back.. this was 8.30 am.. 9Am i phoned back to find out whats going on.. she told me that she contacted the durban branch.. waitung for responce.. she will phone me back. 10.12Am she phoned and told me she does not know where my parcel is..i mean jesus again..</p> <p> </p> <p>been trying the whole moring to reach them, as it is not a public holiday.. and they should atleast by now know where my stuff is.. noting cant reach then.. im so tried.</p> <p> </p> <p>singed up for the email notificatiions.. that is total *****. the dont notify you..</p> <p> </p> <p>i would not recomend this service to anyone..</p>

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Replies (1)
World Net Express
World Net Express's reply15 Mar 2017, 10:23
Official

Dear Pierre,

We strive to provide the best possible service to our clients at all times and would like to assist regarding your complaint.

Unfortunately we do not have any contact information for you and I would appreciate it if you could contact me at the office on +***.

We would need more information from you pertaining to this shipment to finalise our investigation and supply you with relevant feedback.

Looking forward to hearing from you.


Kind regards,
Grant Gietl

General Manager / National Operations Manager
World Net Express