RB
Reece B

1 reviews | Active since Oct 2017

13 Oct 2017, 13:02

Feedback on misaddressed pakage

I ordered a computer from EVETECH and they used World Net Express as the courier. Evetech neglected to put the suburb on the address given to the courier, and so naturally World Net delivered to the wrong place (which honestly makes me happy that I always pay for insurance on packages). Naturally it also took them about five hours to deliver to the wrong place and thus they'll only be able to deliver the package on Monday since they have to (probably) take another five hours back to the warehouse . Also since Evetech chose the budget option I'm guessing weekend delivery is not an option here. I guess the only possible way to speed this process up would be to collect it myself (Ha!) or pay more to a courier service I never selected. The level of service delivered by World Net is only worthy of three stars and they only get three because it isn't their fault the package was misaddressed. I would honestly not recommend them to anyone

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Replies (3)
RB
Reece B's update13 Oct 2017, 17:40
Reviewer Update
Also I'd like to note that their system can't tell the difference between words ending with ie and words ending with y. Problem with addresses not matching? No problem we won't check.
World Net Express
World Net Express's reply16 Oct 2017, 11:53
Official

Dear shion,

Thank you for your review.

Kindly provide us with the waybill number in order to investigate the shipment.

Thank you for your support.

Kind regards,

Grant Gietl

General Manager / National Operations Manager

World Net Express

Best regards,

RB
Reece B's update16 Oct 2017, 12:19
Reviewer Update
Honestly the passage of time has made me less hostile to World Net. Package was delivered without problems. It would be uncharitable of me to keep the review at 3 stars because of something they're oly a tiny bit responsible for. So changed to a 4 star rating. Next time I'll either have to do even more to make things clear to Evetech or sort out the courier myself. World Net's service was...okay in the end