JV
Jean-Pierre Visser
1 reviews | Active since Jul 2019
30 Sept 2023, 19:40
World Leisure Holidays not adhering to terms
Honeymoon booked 26th June 2023 for 18 September – 24 September 2023 . Had to cancel 2 months prior (14 July 2023) to departing due to unforeseen circumstances. Only terms stated on Flights Centre Invoice was: “If cancelled on or after 18 Jul 2023, a cancellation charge of ZAR 38,449.00 will apply”. I cancelled 14 July 2023and now they come with penalties and no refunds. Its cancelled 2 months in advance so it needs to be refunded. Now I will have to take legal action either with Flights Centre and/or World Leisure Holidays. Let me not leave out Air Mauritius who also wont refund me a cent for cancelling more than 2 months in advance. Somebody needs to do something to protect the customers.
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Replies (2)
World Leisure Holidays's replyOfficial
02 Oct 2023, 11:05Dear Mr Visser,
Thank you for your feedback. Our Head of Reservations, Cheryl Wiltshire , will be making contact with you immediately. We cannot pick up your booking in our reservation system at all - only a quotation. Lets try and resolve this for you.
Warm regards
Elaine
Thank you for your feedback. Our Head of Reservations, Cheryl Wiltshire , will be making contact with you immediately. We cannot pick up your booking in our reservation system at all - only a quotation. Lets try and resolve this for you.
Warm regards
Elaine
World Leisure Holidays's reply02 Oct 2023, 11:05
Official
Dear Mr Visser,
Thank you for your feedback. Our Head of Reservations, Cheryl Wiltshire , will be making contact with you immediately. We cannot pick up your booking in our reservation system at all - only a quotation. Lets try and resolve this for you.
Warm regards
Elaine
Thank you for your feedback. Our Head of Reservations, Cheryl Wiltshire , will be making contact with you immediately. We cannot pick up your booking in our reservation system at all - only a quotation. Lets try and resolve this for you.
Warm regards
Elaine
World Leisure Holidays's replyOfficial
04 Oct 2023, 09:24Dear Mr Visser,
Trust you are well. We would just like to confirm that you have been contacted and an amicable solution found, to allow you to utilise your deposit of R9612.00. Any deposit cancellations are always kept for the clients to re-use in the future.
Please let me know if you require any further assistance from our side. I trust you have made contact with Flight Centre regarding their cancellation fee.
Warm Regards
Elaine
Trust you are well. We would just like to confirm that you have been contacted and an amicable solution found, to allow you to utilise your deposit of R9612.00. Any deposit cancellations are always kept for the clients to re-use in the future.
Please let me know if you require any further assistance from our side. I trust you have made contact with Flight Centre regarding their cancellation fee.
Warm Regards
Elaine
World Leisure Holidays's reply04 Oct 2023, 09:24
Official
Dear Mr Visser,
Trust you are well. We would just like to confirm that you have been contacted and an amicable solution found, to allow you to utilise your deposit of R9612.00. Any deposit cancellations are always kept for the clients to re-use in the future.
Please let me know if you require any further assistance from our side. I trust you have made contact with Flight Centre regarding their cancellation fee.
Warm Regards
Elaine
Trust you are well. We would just like to confirm that you have been contacted and an amicable solution found, to allow you to utilise your deposit of R9612.00. Any deposit cancellations are always kept for the clients to re-use in the future.
Please let me know if you require any further assistance from our side. I trust you have made contact with Flight Centre regarding their cancellation fee.
Warm Regards
Elaine