1 reviews | Active since Nov 2013
Book with World Leisure Holudays for the WORST holiday of your life
I wish I could give World Leisure Holidays zero stars. We booked an extremely expensive holiday to Mauritius in August 2024. Although we had been to Mauritius 4 times before, we decided to try a new resort, terrible mistake. It was 5 star but not the same experience as we had during our previous holidays. We arrived at our resort and had been given 1 bedroom with 2 double beds and a bathroom with NO doors for 2 adults and 2 teenage daughters. I think WLH could have advised us that the room we booked was not adequate for 2 adults and 2 teenagers. When we complained to WLH, they shrugged their shoulders and did nothing. They had their money, so why bother to do anything. Worst holiday of our lives. We will NEVER use WLH again and it will be a long time before we return to Mauritius sadly.
We would welcome the opportunity to discuss this matter further with you as we pride ourselves in ensuring clients expectations are met.
We were kept aware of the situation and understand that the hotel extended a complimentary room upgrade to you to ensure that your needs were met. As a gesture from the hotel, we understand that further compensation was extended in the way of a lovely dinner.
Below please see the feedback we received whilst you were at the hotel including what was advised to our ground handler:
GROUND HANDLER FEEDBACK
We would welcome the opportunity to discuss this matter further with you as we pride ourselves in ensuring clients expectations are met.
We were kept aware of the situation and understand that the hotel extended a complimentary room upgrade to you to ensure that your needs were met. As a gesture from the hotel, we understand that further compensation was extended in the way of a lovely dinner.
Below please see the feedback we received whilst you were at the hotel including what was advised to our ground handler:
GROUND HANDLER FEEDBACK