Shocking Service from Worksheet Cloud!

Good afternoon

About a week ago, I tried to log into my Worksheet Cloud profile to print some revision worksheets for my daughter for a test she had the next day. Unfortunately I was inserting the incorrect details. I then proceeded to the option of requesting new log in details however it kept on giving me an error and as a result no new log in details were sent to me. I then could not print anything for my daughter even though I am paying for this service.

I then tried yesterday to receive login details on the website thinking it would work this time as it had been some days however it was still giving me an error. This is now days that I cannot access new log in details. I then decide to call Worksheet Cloud and got through to Samantha who advised me I should hear from someone within 2 -8 hours. Tuesday has come and I have made an additional 2 phone calls and still no feedback from Worksheet Cloud or any sort apology or explanation as to why the website is not working in regards to new login details being sent.

This is very frustrating and disappointing as it is exam time and the I am paying for a service which I have no access too and further more the company has no sense of urgency toward my situation.

Who is running the show there and what is the problem? My money should be refunded if I don't have access!!!

I am shocked at this service which I signed up for.

regards Angela