REQUESTED COPY OF ACCOUNT

I phoned the Workmens Compensation call centre last week and waited on the line for 29 minutes and when I got through to an agent, they had put the phone down next to them because I could hear them speaking and I had to give up and phone again. After about 40 minutes of waiting, I eventually got to speak to Mr Mateme. He assured me he would send me an updated statement which he did, but I could not open the attachment. I sent him an email straight back to his private email and asked for this to be sent in another format and I am still waiting a week later. It is difficult to converse with the call centre agents because when I asked if certain payments had been deducted, he said yes they are all deducted, but I had not specified which payments and he would not listen any further. I need a statement in a format that can be opened and read please.