Poor service delivery

I do not even know where to start, my experience has to be one of the worst ever. 2020 my son was involved in a terrible car accident which almost claimed his life, his attending doctor had to write a letter to the institution where he had registered that due to the accident he would not be able to write his exams. I made workmens Compensation aware of this terrible incident and since then my son has not been receiving funds due to him as he is still studying (as per the workmens terms and conditions). I have been taken from pillar to post, with different documents being requested including his " then progress report" which the doctor had already mentioned that due to my son's condition at the time, he would not be able to write exams. The doctor had even mentioned that he could be contacted should any further details be required. At the time of accident my son was registered with an Institution and even now he is still studying. It is just so unfortunate that he was involved in a near death accident. I do not think anyone knows the struggles I have been going through seeing to it that my son gets to study even though financially I have been wronged.