Pathetic service from the WCA

Think twice before youinjure yourself on duty. The Workmans Compensation, the Commissioner, Dr. Lebogang Motsepe as well as Sr. Nhlapo Morwesi are very quick in starting something, but *** oh ***... To finish something... Just like our lovely government. I have been waiting nearly 2 months to get a claim number. And I have nearly waited a month just for a pre - authorisation number, which I still do not have. I have been sending e-mails for the last three days to the three names above s well as two of their colleagues. One is Abram. For three days I have not received any feedback or response from any of them. One can ask youself the question - is it because I am white??? I am schedule for surgery on the 24th of April and in severe pain. I have spent nearly an hour on the phone with a Thapelo who said the auth request must just be approved. He sent a request to one of the directors and provided me with a reference number. He assured me that I will have the auth number bore the end of today, 21 April 2023. This whole thing is one big game and joke for the WCA and it's employees. Pathetic service!!!