Extremely bad service or none all. Does the institution still exist or is it a front for *******ion.

Actually I should not give even one star but at least I can voice my complaint.my son has a complaint because of his finger having been partly amputated at work due to an unfortunate accident where other workers let a steel plate fell on his hand while he was welding. This was February 2020. All forms have been completed accordingly by medical staff and previous employer, been submitted via email now six times to the correct address...with absolutely no response whatsoever, not acknowledgement of receipt, no reference number, no nothing. I've tried to call numerous times to the call centre number, with no answer most of the time,other times and automated response which just suddenly cuts off. Thus must be the worst government institutions there is..in times like this with *******ion and non compliance so rife, one would think that there should be more vigilance in doing the due diligence at an office like this. One of these days the time for claiming is past and then my son had list out on his recompensation. Which is not fair to a worker who had every right to it. Why have these institutions if they are not worth working for employees at all. They do nothing but still receive a hell of a lot better monthly payment than the workers they should help and assist.