Unreliable and poor service

I lost my mother and my husband we had policies with workerslife we lodge a claim on 26/01/2021 at their branch in Vanderbijlpark, the funeral was set for the 30/01/2021 we the hope that we will be paid within 48 hours as promised submitted all required documents. We only received payments a week later and we had no option but to take a loan for the burial. I'm very disappointed with workerslife is left us stranded , it dented our reputation amongst our families and it left us swimming in debt that was not planned of repaying the loan. Workerslife you sold us lairs and added more stress while we we suffering a loss of a ***** one.