RE: DISPUTE ON REJECTED CLAIM

Dear Sir/ Madam,

My name is Sikhumbuzo Peter Dlamini (ID No. ***083). I was covered with Workerslife/ POPCRU 25 for the funeral policy with my extended family.

My uncle (Jeremia Bhekuyise Mpanza: *** 083) passed away on 18 July 2021, I called POPCRU 25 to get information on how I claim and what to submit. I was sent an email on 19 July 2021 with a list on what was required. - Deceased id copy certified. - Claimants id copy certified. - Death certificate copy certified. - Claimants bank statement - BI 1663 (NOTIFICATION OF DEATH)

I submitted everything on 21 July 2021 as listed above.

I was called on Friday, 23 July 2021 to be informed that I need to visit the nearest offices because my claim cannot be processed.

I buried my uncle on 25 July 2021.

I went to the offices in Pretoria on 29 July 2021.

I was informed that my claim was declined because I left the SAPS, my premiums were not paid for a few months, etc.

My concerns are why POPCRU/ Workerslife continued to deduct premiums from my accounts if my policy had lapsed. I'm only told now that my claim will not be paid out.

I need serious intervention in this.

Thanks,

SP Dlamini *** ***