poor service delivery and customer relation management

Since January 2021 I have been struggling to get hold of popcru's legal department. i had sent emails. and phoned everytime the consultant will only say they will come back to me but never do. Only when I wrote a review on Hellopeter online it was when I received a call from them they assisted me by appointing a local lawyer from my region, that was in Mach2021. in my interview with the Lawyer from , he informed me that i could not request my money back from a dealership i bought a vehicle from even though the consumer act stated otherwise. the next month the lawyer resigned via sms. I Informed the legal department of popcru and still til this day nobody came back to me. I had lost over R12000 in this period and need legal assistance.

Earlier this year you appointed a lawyer to my case against Du-Toit Motors from Mosselbay. The Lawyer from Oudtshoorn resigned via sms.

My request was straightforward either the dealership repaired my vehicle or they should refund me. the appointed told me that the dealership would not take the vehicle back and we should first report it to Miosa. i told him i already reported it to Miosa.

According to the consumer protection act i am allowed to return the vehicle within six months (Section 56(2) of the Act states that if a consumer purchases goods that do not comply with the requirements set out in section 55 a consumer may within six months of the purchase return the goods to the seller at the seller’s risk and expense and the seller must at the direction of the consumer either: Repair or replace the defective goods; or Refund the consumer fully for the goods purchased. Section 56(3) of the CPA states that if the seller is unable to repair the defect within three months the seller must: Replace the goods; or Refund the consumer fully.) So i decided to pay for the repairs of some parts of the vehicle because i had no other ways of transport and i need it to get to my place of work. I m still waiting for a new lawyer but there is no communication from workerslife legal. Ive lost Ralmsot R12000 in repairs to a vehicle i could have returned due to bad legal advice