Out standing Claim

My mother passed away and I have been trying to claim with no luck.At first I had not submitted everything and submitting everything they said was sort.Every week I check on my claim am told of something sort.I submit.Next week when I check my claim am told of something sort again.I feel like they Change goal position everyday.Can you please pay what is due to me. My mother is A.R Setsiba ID number is *** She is the deceased.Am Lebitsi Setsiba her daughter.