Wordsworth Books
Unclaimed Business
|3|2 Reviews (last 12 months)|This business does not respond to reviews
Wordsworth Books
Unclaimed Business
|3
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
0Likely
NPS Score
0
Recommended: Likely
Review Distribution
3|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMS
Marius S
1 reviews | Active since May 2010
17 Aug 2026, 15:15
No payment
I was contacted on 13 July 2026 to carry out work for the above company at two of their premises. As agreed, the work was completed on 29 July 2026, and the invoice was sent on 1 August 2026 and again on 3 August 2026. On 4 August, I had to send another message to confirm whether the invoice had been received. At 09:09, I received a response confirming that it had been received and sent to the accounts department for processing. According to my terms and conditions, proof of payment is required within 48 hours. On 7 August, I followed up to ask when payment would be made, as I had still not received anything. Another reminder was sent on 11 August, 10 days after the invoice was initially sent. The following day, I phoned and spoke to someone in the accounts department. She informed me that they had only received my invoice that morning, despite the previous confirmation that it had already been received and sent to accounts. She assured me that she would follow up. On Thursday, 13 August, I phoned again and spoke to someone else in the accounts department. I was informed that the payment had been loaded and was awaiting approval, and that I would receive proof of payment either that same day or on Friday, 14 August. I was also informed that their usual payment process is only at the end of the month, but that they were making an exception for me. This was never communicated to me from the beginning, nor was I advised of these payment terms before the work was carried out. Today, Saturday, 15 August 2026, 15 days after the invoice was sent, I still have not received payment or any further communication. Unfortunately, based on my experience, I cannot recommend this company due to the lack of communication, inconsistent information regarding the invoice, and the delay in payment. I believe that clear payment terms and communication should be established with contractors before work is undertaken.
Helpful (0)
|Replies (0)MS
Marius S
1 reviews | Active since May 2010
17 Aug 2026, 15:15
No payment
I was contacted on 13 July 2026 to carry out work for the above company at two of their premises. As agreed, the work was completed on 29 July 2026, and the invoice was sent on 1 August 2026 and again on 3 August 2026. On 4 August, I had to send another message to confirm whether the invoice had been received. At 09:09, I received a response confirming that it had been received and sent to the accounts department for processing. According to my terms and conditions, proof of payment is required within 48 hours. On 7 August, I followed up to ask when payment would be made, as I had still not received anything. Another reminder was sent on 11 August, 10 days after the invoice was initially sent. The following day, I phoned and spoke to someone in the accounts department. She informed me that they had only received my invoice that morning, despite the previous confirmation that it had already been received and sent to accounts. She assured me that she would follow up. On Thursday, 13 August, I phoned again and spoke to someone else in the accounts department. I was informed that the payment had been loaded and was awaiting approval, and that I would receive proof of payment either that same day or on Friday, 14 August. I was also informed that their usual payment process is only at the end of the month, but that they were making an exception for me. This was never communicated to me from the beginning, nor was I advised of these payment terms before the work was carried out. Today, Saturday, 15 August 2026, 15 days after the invoice was sent, I still have not received payment or any further communication. Unfortunately, based on my experience, I cannot recommend this company due to the lack of communication, inconsistent information regarding the invoice, and the delay in payment. I believe that clear payment terms and communication should be established with contractors before work is undertaken.
0
Replies (0)ZL
Zoe L
1 reviews | Active since Dec 2025
22 Dec 2025, 16:49
Elated with my buy!
Wow! If I could give more than 5 stars I would. Never had an easier and quicker online buy. When my husbands Bible arrived it was packaged so beautifully and neatly. In a very well sealed box (so that nothing gets damaged), wrapped in a gorgeous thick wrapping paper and a little note on, so much care and thought is taken into consideration. Will definitely be recommending to everyone - happy can't explain how I felt when receiving our package. Thank you and well done ⭐
Helpful (0)
|Replies (0)ZL
Zoe L
1 reviews | Active since Dec 2025
22 Dec 2025, 16:49
Elated with my buy!
Wow! If I could give more than 5 stars I would. Never had an easier and quicker online buy. When my husbands Bible arrived it was packaged so beautifully and neatly. In a very well sealed box (so that nothing gets damaged), wrapped in a gorgeous thick wrapping paper and a little note on, so much care and thought is taken into consideration. Will definitely be recommending to everyone - happy can't explain how I felt when receiving our package. Thank you and well done ⭐
0
Replies (0)