Zero support: Woolworths holding my funds in limbo and ignoring customers – Ref: WW-392259-V2H2G

The customer service from Woolworths Online is non-existent. I purchased a gift voucher for a recipient, Sonica, which immediately flagged as invalid and showed an R0 balance despite never being used.

Instead of fixing their technical glitch, Woolworths Online Support claimed the funds are locked in their system for 14 working days.

Since then, the service has gone from bad to worse:

Emails Ignored: I have reached out directly as the purchaser to get this sorted, and Woolworths has completely ignored my communication.

In-Store Failure: I went into a physical store for assistance, only to be turned away because their frontline staff do not have the backend tools to fix their online system's failures.

This is disgraceful. I have paid for a product that Woolworths has failed to deliver, and my money is being held hostage by a system error. I have tried the polite route, I have tried the store route, and I am met with a wall of silence.

I demand that an escalations manager manually overrides this system hold and releases the funds to the recipient immediately, or issues a full refund to my original payment method today.