Zero compassion

Hi my name is Phambili. Last week I had the worst customer service experience at the Woolworths Canal Walk store. I went to return a handbag my mother had received as a gift from my stepfather. As stated it was a gift so I didn’t have the purchase slip but I managed to get the card used and card receipt from my stepdad as that is all he had kept. The staff refused to give me a cash refund and told me that they will load the equivalent amount of money to a gift card. I explained to them that I had an exam to write on the Friday and needed the money to add to my outstanding fees. None of the staff were willing to hear my plea, so I asked for the manager. He was even colder when I told him my grief and even told him that I’m prepared to write the supplementary this week. I just need money to pay my outstanding fees and write my finals. He responded by saying that it is not his problem that my mother cannot afford to pay her bills.

I’m extremely disappointed with the treatment I received from the staff of a company that is pro-education, yet they could not help a student in need.