You would think that a ***** dispute would be handled with a sense of urgency and care

I have experienced *****ulent activity on my store card. Upon picking this up on my latest statement, I immediately contacted them to find out how I dispute, and have this resolved. This started beginning of April, and to date I still do not have resolution. In the interim, my account (that I manage closely!) is showing as overdrawn, and this is no doubt affecting not only my credit limit, but my credit rating as well. I have made numerous attempts now to get this resolved, but to no avail. Disputes department keeps claiming they are not receiving my email communications - with all the necessary documents that I was requested to send through so they could look at it. To say that I am frustrated is an understatement!! Now I have been told to go to a branch and lodge the dispute from there - for a third time now, and at my inconvenience - in an attempt to get this resolved. I expected more from one of my favourite retail brands.