You can do so much better Woolworths!!

What a wasted morning calling Woolworths in Stellenbosch to find a dress I wanted. Two phone calls, 7 minutes waiting for them to find the dress on the floor, only to be told they could not hold it for me, even for the 20 minutes it would take me to get down there from Somerset West. So absolutely resolute and inflexible for a company that prides itself on customer service. To add insult to injury, a few minutes later I got a callback from who I assume is a manager to further explain why they cannot help me on it and what their policy is. Please don’t throw the policy book at me. Delight me by saying you will give me 20 minutes grace to get there despite your policy! You can do so much better Woolworths!