WW not serious about being in the Online space

Placed an order with WW online yesterday, for delivery today between 10:00-13:00. No emailed confirmation, no sms. Also, no delivery.

Called at 13:25, spoke to Noxolo (who refused to give me her surname or the name of her manager). She didn't know what had happened to my order, and would speak to the store to find out. Comes back 10 minutes later, saying she can't get the store on the line (not true of course - if you've ever called WW, they do at least answer their phones).

After 30 minutes, I get to speak to a team leader/manager (Iman?), who explains that WW has had a "glitch" since Sunday, whereby some orders do not "go through" (although of course the amount is reserved on your account - seem to get that bit right). Bizarre how WW doesn't: 1. Get their system "glitch" sorted asap - it is now Thursday. Not 1955 people. 2. Warn their online customers before they spend a few hours compiling a huge order that WW may, or may not, actually deliver the order. 3. Immediately pull out all the stops to ensure that this order is delivered asap - point this out to the mgr, who again apologises. No point, of course, as apologies are completely meaningless when not backed up by immediate, effective action.

We have a large order with PnP every 2nd week - have never had this kind of ineptitude. Not to mention a call centre agent who is hopeless at dealing with customers.