WW has lost my brand loyalty-they still have not delivered my online order with no communication.

WW online is the worst. If WW is unable to manage and have an online platform then they should rather not be in the game. It is terrible service. I ordered something on 4 July with no communication or adequate tracker to highlight the fact that I will only receive my order more than a week later. I spent over R2k, if I had known this I would not have purchased from WW. I spend and buy all my food groceries there, but online is terrible. I bought my cleaning aids and certain brand items from Checkers on their new app and got the order the next day. When I called WW to complain I was forced to interact with Shireen. Terrible service. Why she has been placed in such a key role when she has no people or decision making s****s is something I cannot understand. I had no joy as they had no answers for me. Took my number and said they would call me back....but never did. I had to call back the next day late afternoon....only to be told the system has crashed and they cannot help me or CANCEL my order. I am furious...I have ordered food and have nothing in my fridge and have just been told I must just wait for Wednesday. This is unacceptable and not the WW difference way. I am disappointed and angry that nothing has been done or communicated properly. In this COVID new normal I would expect more ....as there are many other retail companies that have moved to digital and online and are winning. Definitely making me wonder of I need to start buying from checkers instead.