Wrong times, no signage, no care

Wrong times on website. I arrived at WW Castle Gate this morning at 7:30 since your own website says you open at 7:30 on a Friday. Only for the shop to he closer. The WW café was open and I asked if they could please just ring up a pot of roses, I will buy coffee with the roses. After a bit of back and forth the manager said he will go get it. The barista started with the coffee and when it was done the manager arrived without the flowers saying it cannot be done, suggesting I order WW dash. Now the coffees, which I didn’t want were ready. To not be spiteful I said we’ll still pay for the coffees and then they informed me they don’t accept cash. No sign to say this is cashless or anything. The barista said “yes, there is the sign”. The sign said “caramel lates available”. He said oops, there used to be a sign. I only brought cash. They let us walk away and were fine to take the loss. Another customer took my cash and paid for the coffees in the end.

I asked them if they would prefer me writing on hellopeter to get this resolved or what? They said yes that’ll be best. I’m sure it’s because WW doesn’t respond on HelloPeter.

Everything about WW’s service is just going backwards.