WRONG ORDER WAS DELIVERED AND NOT REFUNDED TO DATE.

I ordered cerelac with reduced sweetness 6-36months on 02/02/22 and the original cerelac 6-12months was delivered on 04/02/22. I queried this with Woolworths and I was told that the correct product would be delivered on Monday 07/02/22 however nothing was delivered, I called again on the 8th and I was told that the item I had ordered is out of stock, I then requested a refund. I followed up 3 times on my fund, the first Woolworths customer service agent said It takes 3 working days, second one said 7-10 working days and third one said 14 working days, its been 19 working days, this is pathetic and very frustrating as you have failed to deliver and now you're failing to refund my money. You were too quick to send a driver to fetch the wrong items delivered, what about my refund? I have to call how many times for you to simply correct your fault. OREDR NO: O***