Wrong online delivery twice and no accountability

On the 2nd of Jan I ordered a shoe online, package delivered was a wrong size but the box and dispatch note show the size I ordered. Immediately I sent an email and called the customer centre.I was told to go look for the shoe myself and yes I called around with no luck....after that I had to sent price tags, pictures of the incorrect shoe in packaging... A week and some days later after numerous emails and calls a brave consultant told me there is no shoe ( which I already knew) Package was collected.

On the 25th, the shoe is available again online. I order. Guess what, same thing happened. I ordered a 36, box and dispatch note confirm...shoe in box is 38.

Again I email. No response, no apology. Woolworths online is absolute trash. The consultants either lie on emails about calling me, hang up, or straight up refuse to just say the shoe does not exist. I had to help them to help warehouse but no one was bothered about my experience.

I emailed their complaints department, still no response from them.