WORTS SERVICE IN MY LIFE

The absolute worst service anyone can imagine. When I app**** for my store care i was never informed that i was approved until I phoned in a week later. 3 months later I app**** for credit card i was also never informed that i got approved until i phoned in myself

Last week Friday i was called and asked if I would like to apply for the credit limit increase on my credit card i said yes sure. I was asked to send in my latest bank statement which i did and then i got asked to send in September month’s bank statement also which i did that following day i got a email saying they do not request bank statements from FNB i then immediately phoned in spoken to call centre agent he said he will sent an email asking them to phone me back… after 3 hours i phoned back because i had not received a call. Explaining the situation to another agent she said she will have to send the relevant party a email asking them so phone me. To which i said the previous guy also said he Will send a request for them to phone me. To lady said on the system she can se there was no email send from the guy i spoke to earlier so to that end i said fine. So today im on Friday already 2 days later no phone call received i phoned at 8:30 the lady said it takes 24 to 48 hours for someone to call me and i said its way passed that time. To which she said she will send a request for someone of the credit department to phone me…. No call received for 5 hours i phoned back yet again explaining it again the lady to my details to which i asked if she can out me through to a supervisor because this is becoming pathetic she took my details for the security questions she then only saw on the system my credit limit was improved at 9 this morning but till no which is 15:00 i have not been notified and still have not been phoned by a supervisor.

Explain to me how for the third time interacting with you guys regarding my credit I struggle with exactly the same issues with not being phoned back or being notified